soul77's Privacy Policy

1. Introduction and Scope of Policy

soul77 is a trusted online gaming platform dedicated to providing users in Bangladesh with a safe and enjoyable gaming experience. We believe that the privacy of every person who uses our services is a fundamental right. In this privacy policy, we clearly describe how soul77 manages your personal information.

This policy applies to soul77's website (soul77.cam), its mobile platform, and all associated services. When you register on our platform, play games, complete transactions, or contact our support team, we may collect certain information from you. Through this policy, we present that process with complete transparency.

soul77's privacy policy applies to all registered members, guest browsers, and anyone who contacts our customer service. This policy is a supplement to our terms and conditions.

2. What Types of Information We Collect

soul77 collects various types of information, which are described in detail below:

2.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (for identity verification)
• Email address
• Mobile number

2.2 Financial and Transaction Information

Financial information required for deposits and withdrawals is collected:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history, amounts, and dates
• Deposit and withdrawal records

2.3 Usage and Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and browsing history (within the site)
• Gaming activity history (time of play, bet amounts, results)
• Cookies and local storage data

2.4 Communication Information

When you contact our customer service, a record of that conversation may be retained, which helps us improve our quality of service.

3. How We Collect Information

soul77 collects your information in the following ways:

• Directly provided: Information you provide directly when filling out a registration form, during the login process, during payment transactions, or when contacting customer service.
• Automatically collected: Information collected automatically through technical means (cookies, log files, pixel tags) when you use our platform.
• Received from third parties: Information received from payment processors or identity verification agencies (only with your consent).

4. How Your Information Is Used

soul77 uses the information collected for the following purposes:

4.1 Providing and Managing Services

• Creating and managing accounts
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Managing gaming activity and confirming results
• Providing 24/7 live chat support

4.2 Identity Verification and Security

• Verifying user identity and age (21+)
• Preventing fraud and fraudulent activity
• Complying with anti-money laundering regulations
• Ensuring account security

4.3 Improved Services and Personalization

• Recommending games and offers based on your preferences
• Managing the VIP program and providing benefits
• Improving platform performance and user experience
• Sending relevant communications and notifications

4.4 Responsible Gaming

Your gaming activity data may also be used for responsible gaming monitoring. We analyze this information to identify potentially problematic gaming behavior and to provide users with the support they need.

5. Sharing Information with Third Parties

soul77 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

With trusted technology providers and payment processors that assist in operating our platform — only the information necessary for their specific service and under strict confidentiality agreements.

5.2 Game Software Providers

Limited applicable information may be shared with game developers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi to ensure game fairness and transaction integrity.

5.3 Legal Obligations

When providing information is legally required under a court order, a legitimate request from a government authority, or applicable law.

5.4 Fraud Prevention

With specialized agencies for fraud detection and prevention, which is done in the interest of protecting all users.

6. Cookies and Tracking Technologies

soul77 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, security verification, and so on.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the platform is used and to improve our services.

6.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may disrupt some important features of the platform.

7. Data Security Measures

soul77 follows industry-standard technical and organizational security measures to keep your personal information secure:

• SSL Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL/TLS encryption.
• Secure Servers: Our servers are housed in secure data centers and are subject to regular security audits.
• Access Controls: Only authorized personnel may access your information for specified purposes.
• Regular Audits: Regular security assessments and testing of our data protection measures are conducted.
• Payment Security: Financial transactions are processed through payment gateways that comply with PCI-DSS standards.
• Two-Factor Authentication: A two-factor authentication option is available for additional account security.

It must be acknowledged, however, that no method of data transmission over the internet or electronic storage is 100% secure. We make every effort, but absolute security cannot be guaranteed.

8. Data Retention Period

soul77 retains your personal information for as long as it is needed for the relevant purpose or as required by legal obligations:

• Account information: For as long as the account is active and for the legally applicable period after it is closed.
• Financial transaction records: For the period required under financial regulations.
• Customer service records: For the period necessary for issue resolution and service improvement.
• Technical log data: Generally 90 days to 12 months.

Once the specified period has passed or the information is no longer needed, we securely delete it or anonymize it in a way that makes it impossible to identify anyone from it.

9. Your Rights

As a user of soul77, you have the following rights regarding your own information:

9.1 Right to Access Information

You may find out at any time what information soul77 holds about you and request a copy of that information.

9.2 Right to Correct Information

If information stored in your account is incorrect or incomplete, you may request that it be corrected.

9.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

9.4 Right to Object to Processing

For marketing communications, you may object at any time and opt out of such communications.

9.5 How to Exercise Your Rights

To exercise any of your rights or to make a data-related request, please contact our customer service team. We will process your request as quickly as possible. Some additional information may be requested to verify your identity.

10. Protection of Minors

soul77 is an adult gaming platform. Our services are intended only for individuals aged 21 or older. We do not intentionally collect any information from minors.

Age verification is carried out during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and take the necessary steps to delete the associated information.

If a parent or guardian suspects that their child is using our platform, please notify our customer service immediately.

11. Policy Changes

soul77 reserves the right to update this privacy policy from time to time. The policy may change due to service improvements, new legal requirements, or business changes.

In the event of significant changes, we will notify you in the following ways:

• By publishing a notice on our website
• By sending a message to your registered email address
• By displaying a notification when you log in to the platform

Continued use of our platform after the updated policy is published will be considered your acceptance of the new policy. The date of any policy change will always be noted at the top of this page under the "Last Updated" section.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:

• 24/7 Live Chat: Instant support is available at any time through the live chat feature on our platform.
• Email: [email protected]

We will process all privacy-related requests as quickly and carefully as possible. soul77 is always committed to honoring your trust.